Customer Charter 

Paul R Salmon Group Consortium (PRSGC) excels to offer exceptional levels of customer services. We aim to be the markets leading in customer care, support and dedication in awarding qualifications and training providing.  We set out to do this by enforcing the following polices:

 

  1. You will get from PRSGC the upmost respected, care and individual attention. We will listen to you and do all in our control to resolve any issues or answer any questions.

  2. We aim to answer your telephone call within 5 rings or have an automatic answer machine to take you telephone call. All answer phone messages will be returned in 24 hours or less.

  3. All emails will be acknowledged within one hour and replied to within 24 hours.

  4. Will reply to any mail within 72 hours. Please note our preferred contact is email for speed and efficiency and may email an attachment of the reply.

  5. We will listen to you and ask for feedback improving our services and development our products.

  6. We will take care of your personal data and items sending to PRSGC .

  7. We will go the extra mile to make sure our learners and centres have an exceptional positive experience.

  8. We will treat everyone equal and not discriminate in any way.

  9. We respect those that respect us, we treat those that care about our organization with the upmost respect. Those that don’t care about us will not be respected or tolerated at PRSGC. Following our high standards of quality assurance gains our respect.

  10.  Customer services available more days and hours than a standard awarding office to support and care for the customer.